Help center
FAQ
Common questions about shopping, checkout, shipping, and support.
Who can purchase from Austrian Ltd?
Anyone in the United Kingdom can shop our catalog. Guest checkout is available — no account is required to place an order.
Do I need an account to checkout?
No. You can complete checkout as a guest with your email and shipping details. Creating an account is optional and helps you track orders later.
Are the prices on the website final?
Displayed prices apply at online checkout. Tax and shipping (when applicable) are calculated before you place the order so you can see the total first.
What payment methods do you accept?
Card payments are processed securely by Stripe (including Apple Pay and Google Pay where supported). Austrian Ltd does not store raw card data.
Do you ship outside the United Kingdom?
No. Shipping is free and only available within the United Kingdom: England, Scotland, Wales, and Northern Ireland. We do not ship to any other country.
How are delivery dates estimated?
Checkout shows handling and transit estimates based on the selected shipping method and destination. Estimates are not guaranteed delivery dates unless confirmed for your order.
Can I return a product?
Review our Returns Policy for eligibility and steps before shipping anything back. Contact support if you need help with an order.
How do I get help with an order?
Email support with your order number and a short description of the issue. We will help as quickly as we can.