Privacy Policy

This website is operated by Stryke LLC, doing business as Austrian Ltd, for customers shopping our United Kingdom catalog. Questions about this policy: info@austrianltd.co.uk.

• Account details: name, business email, organization, phone, and shipping/billing addresses you provide.
• Order data: items purchased, shipping details, and support messages you send.
• Payment status: processed by Stripe; we do not store full card numbers or CVV codes.
• Technical data: IP address, browser type, and cookies needed for session security and cart function.

• Process orders, quotes, accounts, and customer support.
• Communicate about shipments, invoices, and product availability.
• Maintain security, prevent fraud, and comply with law.
• Improve catalog content and site performance using aggregated analytics where enabled.

We share information with service providers that help us operate the business—such as payment processors, carriers, and hosting providers—under contracts that limit use to providing services to us. We may disclose information when required by law or to protect rights, safety, and security.

We do not sell personal information.

Essential cookies maintain login sessions, cart contents, and security tokens. You can control optional cookies through your browser settings; disabling essential cookies may limit checkout and account features.

We retain account and transaction records as needed to fulfill orders, meet tax and audit requirements, and resolve disputes. Retention periods follow applicable UK requirements for commercial records.

• Update account contact details in your profile when logged in.
• Request correction of inaccurate business contact information by emailing support.
• Opt out of non-transactional marketing emails using the unsubscribe link when provided.

You may ask us to access, correct, or delete personal information we hold, subject to records we must keep for orders, tax, and legal claims. Contact info@austrianltd.co.uk to submit a request. We will verify your identity before responding.

We use administrative, technical, and physical safeguards appropriate to the nature of the data we process. No online system is completely secure; report suspected unauthorized access promptly.

This site is not directed to individuals under 18 and is intended for professional purchasers only.

We may update this policy by posting a revised version on this page. Material changes will be noted by updating the date above.